|Thanks for your business and we hope you enjoy your stay in our property!
All payments will be forfeited if canceled. There will be no refunds due to personal taste or inclement weather. Hurricanes, including any mandatory evacuations, will not constitute any refund. We encourage all guests to purchase Travel Protection Insurance at the time of booking. We make all efforts to ensure the property you have booked is reflected by the pictures shown. In resort areas, construction can occur due to new attractions, accommodations, and upgrades to the resort. We do not offer refunds, make rate adjustments, or provide rebates due to these matters.
Damage Waiver: Our properties are inspected before and after each reservation. Guests are encouraged to immediately report any damages upon arrival. Guest agrees to pay for any flagrant damage to the units, excessive cleaning required at check-out, late check out, missing or damage to the units’ contents, or any other accidental damage to anything within the rental unit during the rental period.
PAYMENTS: All down payments or deposits are non-refundable. All fees including but not limited to pet fee, cleaning fee, processing fee and tax is non-refundable. The damage security deposit is refundable, provided all rules and regulations are followed.
Occupancy: By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes children 3 years and older. This max occupancy can be found in the property's description and may conflict with what is shown in the header. Occupancy in the header is meant to reflect current occupancy for beds provided and not max occupancy. Although, they are often times the same. Guests must pay for additional guests beyond what the room sleeps.
ARRIVAL & DEPARTURE: Check-in time begins at 4:00 PM. Although we are often able to offer early check-ins, this is NOT guaranteed. Your door code will not work until 4:00 PM unless you are authorized an early check in. Check out is a strict 11 AM (10 AM for beach houses).
APPROVED GUESTS AND USE: The Premises are for the sole use as a personal vacation residence by Approved Guests. Reserving Guest is responsible for any guests that use the property during the term of this agreement. Guest may not exceed Max Occupancy for Property at any time. If the Premises are used, in any way, by more than max allowed guests, (i) Guest and all others may be required to immediately leave the Premises or be removed from the Premises; (ii) Guest is in breach of this Agreement; and (iii) Guest forfeits its right to return of any monies collected.
CLEANING: Premises will be delivered to Guest in a professionally cleaned condition. Should Guest's use and activity require more than regular cleaning services, Guest will be charged for associated excess costs.
PETS: Pets are only allowed in our pet friendly units, which would be stated in the listing. Specific listings may have weight or breed restrictions. Please read in full before booking. Proof of pets at our non-pet friendly units OR violating weight or breed restrictions will result in eviction, forfeited payment and additional fees at the manager's discretion.
NO SMOKING: No smoking is allowed on the Premises. If smoking does occur on the Premises, (i) Guest is responsible for all damage caused by the smoking including, but not limited to, stains, burns, odors and removal of debris; (ii) Guests may be required to immediately leave the Premises, or be removed from the Premises; (iii) Guest is in breach of this Agreement.
CONDITION OF PREMISES: Guest shall, on arrival, examine the Premises, all furniture, furnishings, appliances, fixtures and landscaping, if any, and shall immediately report, in writing, if any are not in operating condition or are in disrepair. Reporting repairs does not give Guest the right to cancel this Agreement or receive a refund of any payments made.
LOST OR FORGOTTEN ITEMS: Management assumes no responsibility for lost, stolen or abandoned items. Reasonable effort will be made to contact the Guest for return. There will be a $25.00 handling charge plus shipping costs for any found items returned at Guest’s request. Management shall not be held liable for condition of said items. Any items not claimed for longer than 14 days, may be discarded, donated or sold.
TV/CABLE/INTERNET/SATELLITE: No refund shall be given for number of devices, outages, content, or lack of content or personal preferences with regard to cable/internet/satellite service. Services are provided as a convenience only, and are not integral to this agreement. No refund shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.
SYSTEM(S) FAILURES: In the event the rental unit sustains a failure of a system, including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub or other system or structural systems, neither the property owner nor the Management shall be liable to Guest for damages, and no refunds will be given for such failures. However, Management will make an effort to promptly repair or replace the failed system or equipment, and in such event, Guest agrees to permit Manager or its service provider to have reasonable access to the property to inspect and make such repairs.
UNFORESEEN OCCURRENCES: Management will not assume liability for any loss, damage or inconvenience caused by but not limited to the following: weather conditions, natural disasters, pests, construction, acts of God, or other reasons beyond its control. There shall be no refunds available as such instances are beyond the control of Management. It is highly recommend that Guest considers travel and/or rental insurance.
MAINTENANCE & REPORTING: Guest shall properly use, operate and safeguard the Premises including, if applicable, any landscaping, furniture, furnishings, appliances and all mechanical, electrical, gas and plumbing fixtures, and keep them clean and sanitary. Guest shall immediately notify Management of any problem, malfunction or damage. Guest shall pay for all repairs or replacements caused by Guest, excluding ordinary wear and tear. Guest shall pay for all damage to the Premises as a result of failure to report a problem, malfunction or damage in a timely manner.
ENTRY: Management and Managements representatives and agents have the right to enter the Premises, at any time, (i) for the purpose of making necessary or agreed repairs, decorations, alterations, improvements, for maintenance or to supply necessary or agreed services; (ii) to verify that Guest has complied with the terms of this Agreement; or (iii) in case of emergency. Management and Managements representatives and agents have the right to enter the Premises, upon reasonable notice of at least 24 hours, to show the Premises to prospective or actual purchasers, tenants, mortgagees, lenders, appraisers or contractors.
PARKING: Please follow the property's guidelines for the number of parking spaces you are allowed and where you are allowed to park. Management is not responsible for any fees resulting from parking violations.
PERSONAL PROPERTY AND INJURY: (i) Owner Insurance: Guest personal property, including vehicles, are not insured by Owner or, if applicable, HOA, against loss or damage due to fire, theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause. Owner/Management does not insure against personal injury to Guest, guests or licensees due to any reason other than the condition of the Premises. (ii) Guest Insurance: Management recommends that Guest carry or obtain insurance to protect Guest and licensees and their personal property from any loss or damage. (iii) Indemnity and Hold Harmless: Guest agrees to indemnify, defend and hold harmless Owner and Management from all claims, disputes, litigation, judgments, costs and attorney fees resulting from loss, damage or injury to Guest or licensees or their personal property.
MEDIATION/ PERSONAL GUARANTY: Guest agrees to mediate any dispute or claim arising out of this Agreement, or any resulting transaction, before resorting to arbitration or court action. Mediation fees, if any, shall be divided equally among the parties involved. By booking, I confirm I agree to all terms and conditions. I covenant and agree I will promptly pay any sums due the Manager and will further guaranty compliance with each and every term listed here. Additionally, I will promptly pay all attorney’s fees and costs incurred by Manager in the enforcement or defense of these terms and conditions.